Terms and Conditions

1. Provider and scope

The provider is Cedric Benedict Poniewas, Cedrics Coaching & Digital Services, Schibsler Weg 6a, 41836 Hückelhoven, Germany, info@coachcedric.pro.

These terms apply to coaching services booked or requested through this website. Individual agreements take precedence.

2. Nature and boundaries of the services

Coaching covers personal orientation and support in fitness and training, ongoing support, selected finance and Bitcoin education, and harm reduction or related specialist topics.

All content and coaching services provide general information, orientation and personal support. They do not replace medical or therapeutic treatment, legal or tax advice, financial advice or personalised investment advice.

A particular outcome is not promised. The customer remains responsible for implementing agreed steps.

• no diagnosis, treatment, therapy or prescribing
• no personalised investment recommendations
• no handling of customer funds or control of wallets
• no tax or legal advice
• no dosing or consumption instructions
• no continuous availability, guaranteed immediate response or emergency care

3. Order and contract formation

Website service descriptions are invitations to order, not binding offers. Directly bookable services use a service-specific order page that presents essential characteristics, total price, duration, cancellation and any minimum term immediately before checkout.

The customer submits the order in Stripe checkout using the button that clearly indicates an obligation to pay. The contract is formed when the provider accepts the order through the contract-confirmation email or, at the latest, when performance begins. A Stripe payment receipt alone is not acceptance.

The contract confirmation is sent by email on a durable medium and includes the contract content, these terms and the withdrawal information. In-person fitness coaching is not directly bookable: timing, location and possible travel costs are agreed first. The contract text is stored and sent with the contract confirmation. The contract language is German. This English version is a translation provided for convenience; in the event of any discrepancy, the German version prevails.

4. Prices and payment

The prices shown on the relevant service and order page apply and are total prices. As a small business under section 19 UStG, the provider does not charge or show VAT.

There are no delivery costs. Other costs, particularly travel outside any included radius, arise only after explicit advance agreement. Payment is due in advance and processed through Stripe. Monthly services are charged in advance each month. Receipts are provided electronically by the payment provider.

A price change for an existing subscription is announced in text form at least six weeks before it takes effect. The customer may terminate before the change takes effect.

5. Duration and cancellation of monthly services

Premium Coaching (239,00 € per month) and WhatsApp support (29,00 € per month) are billed monthly.

• no multi-month minimum term
• the contract continues month to month until cancelled
• ordinary cancellation is possible at any time and takes effect at the end of the current billing period
• amounts already paid for the current period are not refunded pro rata; service remains available until the end of that period
• the right to extraordinary cancellation for good cause remains unaffected
• cancellation may be submitted through the website cancellation function or by email

The continuously available online cancellation function under section 312k BGB sends an immediate email confirmation containing the declaration, receipt time and calculated contract end.

Cancel a contract→

6. Start of service and early performance

Without explicit early-start declarations, performance begins after the statutory 14-day withdrawal period.

The order page provides two separate, optional and unticked declarations: an express request for early performance and a separate acknowledgement that the withdrawal right is lost when the service has been fully performed (version early-start-2026-09-06).

If the customer withdraws after a valid early start, proportionate compensation is due for performance already provided under section 357a(2) BGB. Monthly payment periods run from purchase; where performance starts after the withdrawal period, the service start is shifted or credited proportionately.

7. Appointments and impediments

Online appointments may be rescheduled without charge up to 24 hours before the agreed start; in-person appointments up to 48 hours before the agreed start.

For later cancellation or non-attendance, the statutory rules apply. No flat-rate missed-appointment fee or contractual penalty is agreed. Any continuing statutory payment claim is reduced by saved expenses and income earned, or culpably not earned, through use of the freed time.

A party temporarily prevented by acute illness, technical failure, force majeure or a comparable unforeseeable event must inform the other without delay. An appropriate replacement appointment is the priority; statutory rights remain unaffected.

If the provider cannot perform or does not make up performance within a reasonable period after request, statutory rules govern price reduction, repayment, withdrawal, termination and damages. The no-pro-rata-refund rule does not apply to service the provider fails to deliver as contracted.

WhatsApp support does not include continuous availability or an immediate response. Planned absences are communicated as early as practicable.

8. Scope of monthly services

Premium Coaching includes:

• one personal 30-minute online call per week
• one 60-minute in-person coaching session per month within 20 km of Hückelhoven
• individual training planning and ongoing adjustment within the coaching framework
• practical nutritional structure for orientation, not nutrition therapy
• WhatsApp support between calls, usually answered within 24–72 hours on working days

Express limits: no 24/7 or emergency support; no guaranteed immediate response; appointments outside 20 km only by prior agreement and with travel costs agreed transparently in advance; coaching is not medical, therapeutic or psychological treatment; no outcome guarantee.

WhatsApp support includes focused coaching questions, personal written feedback usually within 24–72 hours on working days, and orientation on implementation and structure.

Express limits: no 24/7 availability, live chat, emergency support, regular calls or Premium Coaching; no medical, therapeutic, psychological, legal or tax advice.

9. Customer cooperation

The customer must provide accurate information material to the coaching concern, implements recommendations on their own responsibility, and accepts that matters outside the coaching framework may be identified and referred to an appropriate professional service.

10. Right of withdrawal

Consumers have a statutory right of withdrawal for 14 days. Details and the model form are set out in the withdrawal information. The right can also be exercised using the website function under section 356a BGB.

Withdrawal policy→Withdraw from a contract→

11. Refunds

Statutory repayment claims remain unaffected. Any repayment due is made without undue delay through the original payment method unless expressly agreed otherwise.

12. Free tools and app

Public tools are provided without charge in the technically separate Coach Cedric App and open in a new tab. The app is a separate product with its own data processing. Using a tool or the app does not create a coaching contract.

13. Recommendations

No products are currently sold or brokered through the recommendations section. Any future compensated recommendation will be labelled separately and will not affect coaching contracts.

14. Liability

Liability is unlimited for intent and gross negligence. For ordinary negligence, liability applies only to breach of an essential contractual obligation and is limited to foreseeable loss typical for the contract. Liability for injury to life, body or health and under the German Product Liability Act remains unaffected. Any further liability is excluded.

15. Final provisions

German law applies. Mandatory consumer-protection provisions of the country in which the consumer habitually resides remain unaffected. If one provision is invalid, the remaining provisions remain effective. We are not willing to participate in dispute-resolution proceedings before a consumer arbitration body.